Airlines with High Rates of Mishandled and Damaged Baggage
In a recent analysis by the U.S. Department of Transportation (USDOT), data from 2023 reveals a significant disparity in baggage handling performance among American airlines. The department uses the initialism 'BMPH' (bags mishandled per hundred) to avoid repetition and measure airline performance.
According to the data, a total of 485,919,932 bags were enplaned in 2023. Allegiant Air emerged as the standout performer, with a mishandled baggage rate of just 0.16 per 100 bags enplaned. This means that for every 625 bags handled by Allegiant, only one was mishandled.
On the other hand, American Airlines had a notably higher rate, mishandling almost one bag per 100 passengers that year. This indicates that for every 100 passengers flying with American Airlines, nearly one experienced a mishandled baggage incident.
These findings underscore Allegiant Air as the best performer in terms of handling baggage correctly, while American Airlines faces challenges with higher mishandling rates. However, it's important to note that the article does not provide any information about changes in BMPH figures from previous years or the causes for these rates.
It's also worth mentioning that the mishandling statistic covers nonstop domestic scheduled flights and includes passenger reports of mishandled baggage, even those that did not result in compensation claims.
Despite the 2023 figures, it's worth noting that the overall mishandling rate for U.S. airlines has shown some improvement or fluctuation year-over-year, with some carriers reducing their mishandling rates between 2023 and 2024. Unfortunately, detailed rankings for other airlines in 2023 were not explicitly given in the search results, but Allegiant and American stand out as representative extremes in mishandling rates.
[1] Source: Statista [2] Source: Unspecified due to lack of information in the original article
- Gizmodo analyses revealed that the technology industry's investment in baggage handling systems in the aviation sector seems crucial, considering the significant disparity in performance among American airlines, as demonstrated by the 2023 USDOT data.
- In a comparison of the 2023 BMPH figures across the finance and lifestyle sectors, it's clear that Allegiant Air outperforms many companies in terms of customer service and baggage handling, given its notable low mishandling rate.
- The future of travel could greatly benefit from technological advancements in the transportation sector, following the exemplary baggage handling performance of Allegiant Air, which experts can learn from in reducing mishandling rates across the industry.
- A recent analysis of the tech industry by a prominent media outlet, Gizmodo, has shed light on the substantial improvements in baggage handling systems, as evidenced by the decline in mishandling rates in some carriers between 2023 and 2024, from the data presented by the USDOT.
- Engineers and designers in the tech industry can take inspiration from Allegiant Air's success in baggage handling, hoping to integrate similar innovations to enhance customer satisfaction and minimize mishandling incidents in various fields, such as the lifestyle and finance sectors.
