Top-Rated Airports in North America for Travelers
In the 20th year of the J.D. Power survey, traveler priorities have shifted, with food, beverage, and retail options now considered one of the most important dimensions in determining what makes a good airport great for today's flyer. This year's results are based on 30,439 traveler surveys collected from July 2024 through to July 2025.
The Minneapolis-Saint Paul International Airport (MSP) has once again taken the top spot in the mega category, dropping 11 points to 660. Despite the slight decrease, the airport remains the industry leader. The Detroit Metropolitan Wayne County Airport (DTW) follows closely behind with a score of 649, while Phoenix Sky Harbor International Airport (PHX) and John F. Kennedy International Airport (JFK) score 634 and 620 respectively. Dallas/Fort Worth International Airport (DFW) completes the top 5 with a score of 619.
John Wayne Airport, Orange County, is the top-ranked airport in the large category, with 21 out of 27 airports in this category scoring higher than their 2024 rating due to the completion of long-term airport improvement projects.
The overall increase in passenger satisfaction scores is evident, with facilities across the board rising from 609 to 619 on a 1000-point scale. The Minneapolis-Saint Paul International Airport is the satisfaction winner in the mega category, maintaining its position from the previous year.
However, Newark Liberty International Airport (EWR), which was last in the mega airport rankings in 2024, saw an improvement in its overall score, rising 13 points to 565. Despite this improvement, Newark's performance is still hampered by its poor access scores, and industry expert Taylor notes that traffic around the airport has muted substantial improvements to the airport itself.
Taylor's statement indicates that airport improvement projects, even if they take time, can significantly improve traveler satisfaction scores. He also mentions that there are still major construction goals at Newark Airport, including the overhaul of Terminal B and the restoration of its inter-terminal train, which are yet to be completed.
Airports that embrace local food trends and create a genuine sense of location improve overall satisfaction scores by an average of 190 points. Other metrics in the survey include ease of travel through the airport, level of trust with the airport, terminal facilities, airport staff, retail outlets, and departure and arrival experiences.
The bottom 5 scorers in the mega category for 2025 are: Charlotte Douglas International Airport (CLT) - 581, Newark Liberty International Airport (EWR) - 565, Toronto Pearson International Airport (YYZ) - 567, Seattle-Tacoma International Airport (SEA) - 583, and O'Hare International Airport (ORD) - 586.
In the medium category, Indianapolis International Airport maintains its top position from the previous year. The search results do not specify which airline made the most airport improvements leading to increased passenger satisfaction in 2025; instead, they describe airport infrastructure expansions (e.g., Zurich Airport) and performance improvements by airlines like United Airlines at Newark Airport, focusing mostly on punctuality and operational issues without directly linking specific airline-led airport improvements to overall passenger satisfaction increases in 2025.
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