Tourists Traveling from Germany faced Expensive Bills during their trip to Mauritius - "Vacationers Brace for Significant Financial Obligations"
In a heartwarming tale of resilience and support, a 75-year-old German vacationer named Sabine M. found herself in a difficult situation while holidaying in Mauritius. During her stay, she suffered a fall that resulted in broken arms.
Fortunately, Sabine M. had travel health insurance, which proved to be a crucial lifeline. Malteser Assistance, a company specializing in travel health insurance claim handling and emergency medical assistance, was engaged to assist her.
Malteser Assistance took on the role of a link, mediator, and organizer throughout Sabine M.'s treatment in Mauritius. They facilitated her transfer to the "Clinique du Nord," where immediate treatment could begin. A doctor and paramedic flew from Germany to Mauritius to assist Sabine M., and a nurse was required to attend to her day and night during her recovery.
Sabine M. underwent an eight-hour operation in Mauritius, and her recovery was successful. The doctors in Germany attested to the excellent work of their colleagues on the tropical island. However, a challenge arose when the private hospital in Mauritius initially refused to settle directly with the insurance and demanded immediate payment, causing delays in treatment. Malteser Assistance worked diligently to resolve this issue.
The repatriation from the holiday country was not covered by Sabine M.'s statutory health insurance. Therefore, arrangements were made for her to return to Germany in business class. Throughout the entire flight, the doctor and paramedic monitored Sabine M.'s well-being. Upon her arrival in Germany, Sabine M. was taken to the airport by ambulance and transferred to a hospital for further recovery.
This incident underscores the importance of thorough preparation before embarking on a holiday. It's worth taking a close look at the insurance conditions before signing a contract. Pre-existing conditions should be reported to the insurer to avoid a later exclusion of benefits. In the EU countries and countries with a social security agreement with Germany, travelers can be left with the costs of treatment if the European Health Insurance Card is not accepted.
Malteser Assistance, as an external service provider, handles cases for travel health insurance companies that do not have their own internal travel health insurance departments. They provide services such as emergency medical coordination, case management, and claims processing for travel health insurance. This setup allows insurance companies without dedicated internal resources to still offer comprehensive travel health insurance services by outsourcing case management to Malteser Assistance.
In conclusion, Sabine M.'s story serves as a reminder of the importance of travel health insurance and the vital role companies like Malteser Assistance play in ensuring that insured individuals receive prompt and professional support during their travels. It's always advisable to be well-informed and prepared when venturing abroad.
- With the assistance of Malteser Assistance, Sabine M's travel health insurance covered the costs of her emergency care and transfer, demonstrating the significance of such insurance in healthcare and wellness while traveling.
- Sabine M's fitness and exercise routine were disrupted by her fall, but due to the prompt medical care, she could still focus on recovery, maintaining the importance of mental health and lifestyle balance during challenging times.
- Nutritional support was crucial for Sabine M's recovery, augmenting the medical interventions with essential well-being and nourishment, emphasizing the holistic aspect of health and wellness during travel and recovery.
- Sabine M's journey took an unexpected turn, requiring her to seek treatment abroad in Mauritius. However, her experiences show that travel is not solely about leisure but also exploring diverse cultures, local practices, and mental health experiences, making it an integral part of one's lifestyle.
